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Frequently Asked Questions (FAQs)

How do I find what I need?
Begin at the home page or our online store. There you will find category listing for browsing and a text search engine which helps you find a product by its descriptive keywords. When you type more than one keyword, only products that have all the keywords will be displayed. You can also enter a part number, decimal numbers, fractions, and/or a manufacturer name into the test search box. You don’t have to enter and entire part number or keyword. Just enter the first few numbers or letters. And don’t worry if you forget to add a dash “-” or a space. Our search engine works even if you don’t enter a perfect part number.

Is your product list complete?
No. Our product database is updated frequently to show the manufacturer’s most recent information. If you don’t find what you need, you can always contact us. Many of our products are not onlineFlat-Stock.com – Tool Steel for Tools, Dies, and Molds: Frequently Asked Questions (FAQs)

Is your product list complete?
Our product database is constantly updated so it shows the manufacturer’s most recent information. With such a big database, we use the latest (and fastest) technology to make sure our online store is quick and easy-to-use.

How do I make payment?
We accept payment by major credit cards. We also provide net 30-day term credit terms for qualified buyers. You can contact us for a credit application.

Do you ship outside the U.S.A.?
Yes! Your shipment may be subject to import duties and taxes, which are levied once our shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from us you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Is my credit card information secure?
Yes! Our website uses encryption to encode your credit card information before you send it. So, your private information is protected, both at the time you send it to us and after we receive it.

What if I don’t want to use my credit card online?
No problem. Just find what you want at our online store then contact us to enter an off-line order.

How long will I have to wait for my order?
Most orders are shipped in the time frame shown at the product information page.

How will my order be sent?
It depends on the time frame shown at the product information page and the shipping choice you make at check out.

How do I check my order status?
Contact us.

I made a mistake on my order. What should I do?
Contact us as soon as possible. Most of the time we can make corrections for you.

Do you charge sales tax?
If your order is shipped to an address in any of the States of Indiana, Illinois, Kentucky, Ohio, or Michigan your order may be subjected to a sales tax. Contact us if wish to setup a tax exempt account.

    

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