Every product sold by DieSupplies.com has a return policy determined by the manufacturer. The policies are listed below by manufacturer. In general, any product shipped to you in error, or not conforming to manufacturer specification, may be exchanged or returned for a full refund. Please contact us prior to sending back any product.
DB&S Steel Company
Products made to customer specification are “specials” and are not returnable. All other products are standard stock and may be returned, with permission, for full or partial refund depending on the item and quantity.
Precision Marshall Steel Company
Products made to customer specification are “specials” and are not returnable. All other products are “standards” and may be returned, with permission, for a refund less 15% restocking charge. In addition to this return policy, PM Steel also has the following conformance guarantee; “Precision-Marshall’s conformance to specifications is the highest in the industry. Precision-Marshall assumes complete liability for any costs directly relating to a deviation from our published specifications. Any such costs, properly documented, will be reimbursed.”
Royal Diversified Products
For product returns please contact us to obtain approval within 30 days from the product shipping date. When permission is granted, there is a 15% re-stocking charge with a $5 dollar minimum. The cost of return shipping is the customer’s responsibility. If the return is proven to be the fault of ROYAL, we will refund the return shipping. The following are not standard stock items and are not returnable: RQA pins 4″ length and greater, RQB pins 3″ length and greater or having head thickness of 3/16″, AB pins, MQA pins, MQB pins, MPB pins, BH pins 4″ or 6″ length or in decimal diameter, PTD pins, MPT pins, all products having custom modification, all pins having 4-place decimal diameter, and all products supplied in quantity larger than normally stocked. In addition to this return policy, Royal also has the following warranty; “Royal proudly guarantees that all of our products will conform to your requested physical specifications.”